
Frequently asked questions
You will receive an email confirmation of your order immediately after it's placed, with a follow-up once it's shipped. Because we we utilize multiple fulfillment sources (BeSpelled by Fae, Artisan Collections, partner offers, and other fulfillment services), your order may arrive in multiple shipments.
BeSpelled by Fae (Our Brand) & Artisan Collections: Most items are ready for immediate shipping, and are typically processed within 48 business hours. Items available for immediate shipping will ship together via USPS with insurance coverage. "Made-to-order" items are clearly marked on the product description with the specific timeframe required for creation and an estimated shipping deadline. Orders containing both "immediate ship" or "made-to-order" items will be shipped according to the "made-to-order" deadline to reduce shipping costs for customers.
Partner Offers: Availability is dependent on the item. Item descriptions will be clearly marked as "immediate ship" or "made-to-order" with the specific timeframe required. Most ready-to-ship items will be sent in one shipment with other ready-to-ship items, though partners may choose to ship these items separately from the rest of your order.
Curated Items (Includes Print-on-Demand): These items will always ship separately from all other items in your order. Shipping carriers and services are determined by the fulfillment partner and may vary.

