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Frequently asked questions
Ordering
General
BeSpelled Body
You will receive an email confirmation of your order immediately after it's placed, with a follow-up once it's shipped. Because we we utilize multiple fulfillment sources (BeSpelled by Fae, Artisan Collections, partner offers, and other fulfillment services), your order may arrive in multiple shipments.
• BeSpelled by Fae (Our Brand) & Artisan Collections: Most items are ready for immediate shipping, and are typically processed within 48 business hours. Items available for immediate shipping will ship together via USPS with insurance coverage. "Made-to-order" items are clearly marked on the product description with the specific timeframe required for creation and an estimated shipping deadline. Orders containing both "immediate ship" or "made-to-order" items will be shipped according to the "made-to-order" deadline to reduce shipping costs for customers.
• Partner Offers: Availability is dependent on the item. Item descriptions will be clearly marked as "immediate ship" or "made-to-order" with the specific timeframe required. Most ready-to-ship items will be sent in one shipment with other ready-to-ship items, though partners may choose to ship these items separately from the rest of your order.
• Curated Items (Includes Print-on-Demand): These items will always ship separately from all other items in your order. Shipping carriers and services are determined by the fulfillment partner and may vary.
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